LocalioBCHow can we help?
Email info@mylocalio.com with your LocalioBC version, macOS version, Mac model, the video container/codec and the steps that reproduce the issue. Do not send passwords or private footage.
Support: info@mylocalio.comHow do I trim or crop?
Import a video, select its clip, then set the timeline start and end. Choose an aspect ratio or adjust the crop. Confirm the crop with Apply. The same crop can be applied to all clips.
How do I export separate clips?
Choose the separate-clips export mode and select an output folder. LocalioBC creates a new folder with numbered files to avoid overwriting sources.
How do I remove audio?
Turn on audio removal in the export settings before exporting.
Why is the file size different from the estimate?
Target sizes are estimates. Variable bitrate encoding, audio and container overhead affect the final size.
Are edits saved between sessions?
Project save/load is not implemented. Export your results before closing the session.
What about lossless export and HEVC?
Lossless export is available for eligible unmodified clips. Trims may depend on source keyframes. HEVC availability depends on your Mac.
How do I request an App Store refund?
Apple handles App Store billing and refund requests. Visit reportaproblem.apple.com and follow Apple’s instructions.